Shipping & Handling
Typical order processing time ranges between 3-7 days unless stated otherwise. Note: orders after a large shop update may take up to 2-3 weeks to process.
Shipping delays due to unforeseen circumstances and high traffic holiday periods, may cause your parcel to arrive later than expected. These circumstances are outside the scope of my shipping policy and as such berrymish will not be held liable for such delays.
Track your order here:
https://auspost.com.au/mypost/track/#/search
International Shipping Options
Delivery estimates are provided in business days (Monday through Friday, excluding weekends and holidays). Actual delivery times may vary based on factors such as order processing, shipping carrier schedules and holiday period delays.
Delivery options are charged at a flat rate:
- Tier 1: up to 220g
- Tier 2: 220g - 440g
- Tier 3: 440g - 900g
For more information or specific inquiries, please contact us at berrimish@gmail.com.
Domestic Shipping (Australia) Options
Delivery estimates are provided in business days (Monday through Friday, excluding weekends and holidays). Actual delivery times may vary based on factors such as order processing, shipping carrier schedules and holiday period delays.
Delivery options are charged at a flat rate:
- Tier 1: up to 220g
- Tier 2: 220g - 440g
- Tier 3: 440g - 900g
- Small orders are shipped untracked via letter mail. The option to upgrade to tracked shipping is available at checkout
- Larger orders are shipped tracked via Parcel Post by default
Note: I will not re-send any orders sent via untracked letter mail due to limited stocks. If you want to have peace of mind and avoid any potential losses, please upgrade to tracked Parcel Post.
Estimated Delivery: 1-2 weeks via letter mail, 2-5 days via Parcel Post
For more information or specific inquiries, please contact us at berrimish@gmail.com.
When will my preorder be shipped?
Please refer to our Preorder Updates page to stay up to date with the current status of the item. If your order contains a preorder item, it will be shipped together once the preorder is in hand.
Refunds, Exchanges, and Cancellations
- You are entitled to a refund and cancellation within the first 24 hours of placing your order. After the initial 24 hours, all sales are final, and we do not offer any refunds, returns, or exchanges, including preorder items that are taking longer to complete than the advertised estimated timeframe.
- Requesting a refund within the first 24 hours also will incur a 5% re-stocking/cancellation fee, which will be deducted from the refunded amount.
- By making a purchase, you have agreed to these terms and conditions, and any attempt to circumvent refund policies by issuing a chargeback through your bank or payment provider after the designated refund/cancellation window has passed will be ruled in favor of berrymish.
Please email berrimish@gmail.com with your full name and order number if you need to cancel your order.
We are shipping to the EU/UK!
- We are pleased to offer shipping to the EU/UK! Please be aware that orders shipped to the EU/UK are subject to an additional VAT charge on top of the purchase made with us. Any import fees or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price.
- As the rules and value thresholds differs by country, we invite you to please refer to your country's government website.
- Any order returned or not accepted because of import duties left unpaid will require you to pay for re-delivery. All sales are final, and you will not be provided a refund or exchange if you do not pay for re-delivery.
- By completing your order, you are agreeing to our Refund Policy and agree to pay for re-delivery in the event that your parcel is returned to us.