Refund & Returns Policy

Damaged in Transit and Damages Items

• If your package appears damaged upon arrival, we kindly ask that you refuse it so that we can file a claim with the postal service (we may require your help). 
• In case a package was delivered and the items inside are damaged, please email berrimish@gmail.com with your full name, order number, and photos of the order/damage within 5 days of delivery for enamel pins, or 10 days of delivery for all else, and we will try to find a solution for you.
• Berrymish reserves the right to decide on a case-by-case basis if the damage is substantial enough to be eligible for compensation/returns and any return requests must first be approved by our staff.
• All returned items must include their original packaging and be complete of all accessories or parts, as in the original order. Please note that the resolution timeframe may vary.

 

Refunds, Exchanges, and Cancellations

• You are entitled to a refund and cancellation within the first 24 hours of placing your order. After the initial 24 hours, all sales are final, and we do not offer any refunds, returns, or exchanges, including preorder items that are taking longer to complete than the advertised estimated timeframe.
• Requesting a refund within the first 24 hours also will incur a 5% re-stocking/cancellation fee, which will be deducted from the refunded amount.
• By making a purchase, you have agreed to these terms and conditions, and any attempt to circumvent refund policies by issuing a chargeback through your bank or payment provider after the designated refund/cancellation window has passed will be ruled in favor of berrymish.

Please email berrimish@gmail.com with your full name and order number if you need to cancel your order.

  

Wrong Address / Returned Package Policy

• Any non-authorized return (wrong shipping address, undeliverable, or unclaimed package etc.) will not be eligible for a full refund, and shipping fees will be required once more if the customer would like for the order to be sent again.
• All sales are final and you will not be provided a refund or exchange if you do not to pay for re-delivery.
• Therefore, please ensure that you have provided us the correct shipping address during checkout. If you notice an error with the provided address, please contact us as soon as possible. Please note that we will not be able to make any modifications to an order that has already been shipped.